Introduction

Welcome to Customize Medical. This Privacy Policy outlines our practices concerning the collection, use, and safeguarding of personal data from visitors and users of our website, located at [Customize Medical Website URL]. We are committed to protecting your privacy and handling your data transparently, responsibly, and securely.

Contact Information

If you have any questions regarding privacy, please contact us at:

• Email: info@customizemedical.com
• Phone: +351 220 959 404

Purpose of this Privacy Policy

This document aims to inform you about the types of personal data we collect when you visit or use our website and how we process, use, and protect that data. We adhere strictly to the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Data Controller and Processors

Customize Medical acts as the data controller, determining the purposes and means of processing your personal data. We may employ the services of various data processors, trusted companies engaged for marketing, administrative, and payment purposes, who will process your data solely on our instructions.

Legal Basis for Data Processing

We process your personal data under the following legal bases:

• Contractual necessity for the services requested by you.
• Legal compliance for managing the contractual relationship.
• Legitimate interests for marketing and client communication.
• Your explicit consent for direct marketing and other optional services.

Types of Personal Data Processed

We commit to processing only the data necessary for the purposes identified. This includes:

• Identification and contact details (e.g., name, email, phone number).
• Financial information for billing and transactions.
• Electronic data for website interaction and analytics.
• Demographic information for personalized services.

Use of Personal Data

Your data is essential for the smooth operation of the website and our services. We process your data for:

• Customer management and service provision.
• Security, fraud prevention, and legal disputes.
• Personalized user experiences and marketing, with your explicit consent.

Data Retention

We retain your data only as long as necessary for the purposes for which it is processed or as required by law.

Your Rights

You have the right to access, rectify, erase, limit, object to processing, and transfer your data. You also have the right to withdraw consent at any time, particularly for marketing communications.

Exercising Your Rights

You can exercise your rights by contacting us via the provided contact details. We will respond promptly and within the legal time frames.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.

Complaints

If you have concerns about our data handling practices, you are entitled to lodge a complaint with the appropriate data protection authority.