Terms of Service

These terms govern access to and use of the public Customize Medical website. By using the website you agree to them. If you do not agree, please do not use the website.

The website is operated by [LEGAL ENTITY], registered at [REGISTERED ADDRESS], registration number [REGISTRATION NUMBER].

The website provides:

• Corporate information about Customize Medical
• Educational and general informational content
• Product and capability information
• Professional consultation routes
• Institutional and B2B inquiry routes
• Professional project request forms

Parts of the website, including the project request forms, are intended only for qualified healthcare or dental professionals and for authorized institutional or industrial contacts.

• You must provide accurate professional information
• You must act within the limits of your professional authorization and applicable local rules
• You must not present yourself as a professional you are not
• You are responsible for the accuracy of the information submitted

Submitting a form through the website starts a preliminary conversation. It does not create a commercial commitment.

• It creates an initial request for assessment
• It does not guarantee acceptance of the request
• It does not create a manufacturing order
• It does not confirm product availability
• It does not confirm price
• It does not confirm delivery or timing
• It does not guarantee any clinical or aesthetic result
• It does not create a contract unless a separate written agreement is executed

Orders Aesthetics and Orders All-on-One are professional project request workflows. They are not public checkout pages and they do not process payment.

Patients cannot order medical devices directly through the website. Any patient specific project requires a qualified professional who takes responsibility for the clinical decision.

Clinical data may only be exchanged through an approved process with the required professional authorization, legal basis, security controls and patient consent. See the Privacy Policy for further detail.

Content published on this website does not replace professional assessment, diagnosis, prescription, surgical or prosthetic planning, treatment or follow up.

Qualified healthcare professionals remain responsible for their clinical decisions, for the suitability of any solution for a specific patient and for the care they provide.

The allocation of responsibility for implant design, validation and approval between the professional and Customize Medical is defined in project documentation and in a separate written agreement: [RESPONSIBILITY ALLOCATION].

Products, materials, services and technologies presented on this website may vary according to:

• Country and market
• Regulatory status
• Professional assessment
• Project requirements
• Commercial availability

The presence of content, imagery or a description on this website does not prove that an offering is available, approved or authorized in any specific market.

Website content, including text, branding, product renders, illustrations, documents, layouts and technical materials, is protected and remains the property of Customize Medical or its licensors. It may not be copied, reproduced or reused without prior written permission, except where the law expressly allows it.

Intellectual property created within a specific project is not governed by this website notice. Ownership, licensing and use rights for project work must be defined in a separate agreement: [PROJECT IP TERMS].

When using the website you must not:

• Use the website for any illegal purpose
• Attempt unauthorized access to any system or account
• Submit malicious files, code or scripts
• Attempt to bypass security or rate limiting measures
• Impersonate a professional, organization or another person
• Submit patient information without authorization and a lawful basis
• Copy or redistribute protected content without permission
• Interfere with the operation or availability of the website
• Use automated extraction or scraping where it is prohibited

The website may link to external resources for convenience. A link does not automatically imply endorsement, partnership, control or responsibility for the content, availability, security or privacy practices of the linked resource.

The website is provided on an as available basis. Uninterrupted operation, error free access, complete accuracy or permanent availability of any page, form or document is not guaranteed. Content and features may be modified, suspended or withdrawn at any time.

No commercial terms apply through this website. Offer validity, delivery terms, payment terms, invoice dispute periods, warranty periods and any other commercial provisions are agreed separately in writing for each project or supply relationship.

• Offer validity: [COMMERCIAL TERM]
• Delivery terms: [COMMERCIAL TERM]
• Payment terms: [COMMERCIAL TERM]
• Invoice dispute period: [COMMERCIAL TERM]
• Warranty: [WARRANTY TERM]

These entries require commercial and legal approval before publication.

A liability framework appropriate to the confirmed legal entity, jurisdiction and business model must be defined by qualified legal advisers before publication: [LIABILITY CLAUSE].

Nothing in these terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by the applicable law, including liability for death or personal injury caused by negligence and for fraud.

The governing law and the competent courts will be confirmed once the responsible legal entity and jurisdiction are established.

• Governing law: [GOVERNING LAW]
• Competent courts: [COMPETENT COURT]
• Application of international sale conventions: [TO BE CONFIRMED]

These terms may be updated as the website and the business evolve. The effective date, review date and document version at the top of this page show the current status. Continued use of the website after an update means the updated terms apply to that use.

Questions about these terms can be sent through the contact page. Verified legal contact details will be published once confirmed.

• Legal entity: [LEGAL ENTITY]
• Registered address: [REGISTERED ADDRESS]
• Legal contact: [LEGAL CONTACT]