Support center
Questions,
answered clearly.
A structured reference for professionals, institutions, partners and patients. Search by keyword, filter by audience or browse the topics that matter to your project.
Most requested
Start here if you are new to Customize Medical.
Topics
48 questions
General
03Customize Medical is a medical technology, digital engineering and advanced manufacturing company focused on patient-specific medical and dental solutions. Its work connects professional collaboration, digital planning, engineering, advanced materials, additive manufacturing, precision machining and specialized finishing.
About Customize MedicalThe company may work with healthcare professionals, dental professionals, laboratories, hospitals, clinics, medical device companies, manufacturers, research organizations and qualified institutional or B2B partners.
Patients and caregivers may use the website for educational information, but medical projects remain professional-led.
The company content identifies solutions connected to:
- Cranio-maxillofacial surgery
- Neurosurgery
- Orthopedics
- Dental restorations and implant-supported structures
- Patient-specific design
- Advanced manufacturing
- Institutional manufacturing concepts
- B2B development and production
Availability depends on the product, project, market and regulatory context.
Explore solutions
Patient-Specific Solutions
04A patient-specific solution is developed around individual anatomy and defined professional requirements rather than relying only on a standardized geometry. The process may include digital planning, design development, professional review, approval, manufacturing and finishing.
No. Customization does not guarantee a clinical result, recovery time, comfort level, complication rate or treatment outcome. Clinical decisions and patient suitability remain the responsibility of qualified healthcare professionals.
A project usually begins with a qualified professional or institutional consultation. The initial discussion should contain only a non-clinical project summary. Clinical files and patient-identifiable information should only be transferred through an approved and controlled process after qualification.
Start a professional consultationThe responsible healthcare professional remains involved in the review and approval of the design and clinical requirements. The exact responsibilities must be defined for each product, project, organization and market.
Medical Professionals
04Yes. Qualified healthcare professionals may contact Customize Medical to discuss the general context of a patient-specific project.
The public consultation form must not include patient names, medical history, case identifiers, CT files, photographs or other identifiable clinical information.
Contact the teamThe public form may request:
- Professional identity
- Organization
- Specialty
- Country
- General area of interest
- Project stage
- Preferred contact method
- Non-clinical project summary
Sensitive clinical information must not be requested through the ordinary website form.
Clinical files must not be submitted through a general contact form, public file upload, email link or unsecured transfer field. A separate approved process is required for authentication, consent, encryption, access control, audit records, retention and deletion.
No. Website content is educational and informational. It does not replace assessment, diagnosis, prescription, treatment planning or follow-up by qualified healthcare professionals.
Dental
04The historical catalog includes product families connected to:
- Fixed restorations
- Implant-supported frameworks
- Custom abutments
- Protocol structures
- Removable prosthetics
Known product names include coping, crown, veneer, inlay, onlay, protocol bar, reduced protocol, milled custom abutment, milled titanium bar protocol, protocol and milled complete dentures.
See dental solutionsYes. Dental professionals and laboratories may request a consultation about design, manufacturing, project inputs or product families. Complete specifications, compatibility, materials, production information and availability must be confirmed for each project.
Request a consultationNo. Historical records contain product and material relationships, but some sources conflict. Material availability must be confirmed through approved technical and product documentation.
All-on-One is organized within the cranio-maxillofacial solution category. It may be relevant to dental professionals, but it should not be duplicated as a separate dental catalog product.
Orders All-on-One
Projects and Manufacturing
05Relevant company capabilities include:
- Patient-specific design
- Virtual planning
- Digital engineering
- Additive manufacturing
- Metal 3D printing
- Precision machining
- Specialized finishing
- Electrolytic polishing
- Prototyping and samples
- B2B co-development
- Private-label manufacturing
The applicable capabilities depend on the project scope and validated requirements.
Explore capabilitiesAdditive manufacturing creates a component progressively from digital geometry by adding material in layers. It may support complex geometries, customized components, prototypes, dental structures and selected medical applications. Its suitability depends on the material, manufacturing process, product requirements and regulatory context.
Historical company content references:
- Titanium
- PEEK
- Carbon PEEK
- UHMWPE
- Stainless Steel
- Zirconia
- Lithium Disilicate
- PMMA
This does not mean every material is suitable or available for every product.
No universal delivery promise should be published. Project timing may depend on input quality, review cycles, revisions, approval, manufacturing, quality release, shipping, customs, market and project complexity. Any timeline must be confirmed for the specific project.
The company may collaborate with qualified organizations on:
- Co-development
- Prototyping
- Samples
- Specialized manufacturing
- Component finishing
- Private-label projects
- Technical consultation
Scope, responsibilities, confidentiality, intellectual property, quality requirements and deliverables must be defined for each engagement.
Discuss a B2B project
HTMU
03HTMU means High-Tech Manufacturing Unit. It is described as a compact medical-device manufacturing concept intended for qualified hospitals and clinics. The concept may combine equipment, digital workflows, training, technical support, additive manufacturing, precision machining and project collaboration.
HTMU suitability depends on infrastructure, staffing, governance, quality responsibilities, regulatory requirements, training, implementation scope and the institutional context. It should not be presented as a standard product that can be installed without assessment.
No. Historical materials contain cost, speed, logistics, waste and clinical impact claims that have not been fully verified. Such claims must not be published without measured evidence and an approved methodology.
CustomCenter
03CustomCenter is the company concept for digital project collaboration. It is associated with project exchange, communication, design review, approvals and delivery of production-ready files.
Its current availability and operational scope must be confirmed. Access, login or demonstration buttons are not displayed unless a working and approved destination exists.
The legacy content describes CustomCenter as secure, but the available documentation does not confirm its authentication, hosting, encryption, access-control, audit, retention, privacy or compliance model. Security claims will only be published after the current platform has been documented and approved.
Professional Orders
04Professional Orders are project-request journeys intended for qualified professionals. They are not public e-commerce checkout flows.
Professional order routesThe website includes routes for:
- Orders Aesthetics
- Orders All-on-One
Each route leads to a dedicated professional request form.
Orders AestheticsNo. Medical and patient-specific projects require qualified professional assessment and involvement.
Not through an ordinary public form. Clinical files require a separate controlled workflow with approved privacy, consent, security, access, retention and deletion processes.
Availability and Regulation
04Product availability may vary by market. The existence of historical website content or product imagery does not prove commercial or regulatory availability.
No general certification claim is made based on historical logos. Any ISO, CE, conformity, quality-management or regulatory statement must be supported by current official documentation showing the applicable entity, product or scope, certificate number, issuer and validity.
A qualified professional should contact Customize Medical with the product area, country, market, organization and general project context. No patient-identifiable information should be included in the initial inquiry.
Confirm availabilityHistorical content references injectable collagen biostimulators and dermal fillers, but no validated product identity, composition, authorization, instructions for use or regulatory documentation was found. These products are not presented as available.
Patients
04Patients and caregivers may contact the company for general information. They should not submit medical records, images, scans, photographs or identifying clinical information through the public website.
Suitability must be assessed by the healthcare professional responsible for the patient. The website cannot determine whether a product or treatment is appropriate.
Coverage depends on the country, insurer, policy, prescription, product and individual case. Customize Medical does not guarantee insurance authorization or reimbursement.
The website provides plain-language information explaining the professional-led process, project stages, limitations and questions to discuss with the treating professional.
How a project works
Research and Innovation
04Verified official documentation exists for Project 8155 and PRODUTECH R3.
- Project 8155 focused on additive manufacturing equipment for dental prostheses and implant-supported structures using advanced alloys such as titanium.
- PRODUTECH R3 involved production technologies, advanced materials, digitalization, resource efficiency and industrial transformation.
Their planned end dates have passed, but completion and achieved results were not verified in the available dossier. Expected benefits are not presented as completed results.
Historical materials mention scientific journals, but complete article titles, authors, dates, DOI identifiers and links were not found. No scientific-publication claim is published until complete citations and the company relationship are confirmed.
Historical content references universities, technology centers, companies and project organizations. The exact relationship with each organization must be confirmed before using labels such as partner, supplier, consortium participant or research collaborator.
Sustainability
03Relevant themes include localized production concepts, digital workflows, additive manufacturing, material efficiency, resource-efficient industrial processes and European green and digital transition projects.
No verified evidence was found to support carbon-neutrality or zero-waste claims. These statements are not published.
Not necessarily. Environmental impact depends on the material, equipment, energy source, manufacturing process, logistics, waste, product lifecycle and comparison methodology. Any environmental claim requires measured evidence.
Privacy and Contact
03Only verified contact information is displayed on this website. Please use the contact page to reach the team through a confirmed channel.
Go to contactNo. The website and its contact forms are not emergency medical services. Users experiencing a medical emergency should contact the appropriate local emergency service or treating healthcare professional.
Please do not include:
- Patient names
- Medical history
- Case identifiers
- CT scans
- Dental scans
- Photographs
- Clinical documents
- Health records
- Other identifiable health information
For professionals and institutions
Share a non-clinical summary of the project, the area of interest and the market. Our team indicates the appropriate professional channel before any clinical data is exchanged.
For patients and caregivers
This website is educational. It does not replace assessment, diagnosis or treatment planning by the healthcare professional responsible for the patient. Please do not send clinical files, images or health records through public forms.
In a medical emergency, contact your local emergency service or treating professional immediately.
General information request